IT Support Technician - Tier 2

Join Our Team at Remedi SeniorCare as a Technical Support Specialist!

We are seeking a highly motivated Technical Support Specialist to join our IT team. In this role, you will be responsible for providing both hands-on and remote technical support, troubleshooting hardware and software issues, and assisting with various IT projects. You’ll work in a dynamic, fast-paced environment supporting our 24/7 operations, ensuring the smooth running of our technical infrastructure.

What We Offer:

• Paid Time Off
• Cutting-edge, closed-door facility designed for success.
• Comprehensive Medical, Vision, and Dental Insurance
• Flexible Spending and Health Saving Accounts
• Life insurance/Long-and Short-term disability
• 401K plan
• Pet Insurance and more!

What You’ll Do:

• Provide tier 2 technical support, including troubleshooting and resolving issues related to Windows 10, 11, and MS Office 365 Suite.
• Install and configure a wide variety of computer hardware and software, ensuring systems are optimized and up-to-date.
• Perform technical analysis and problem-solving for a range of IT issues, escalating as needed.
• Identify and manage software licensing needs, installing moderately complex software systems when required.
• Support IT operations in a 24x7 environment, including participating in on-call rotations.
• Collaborate with the Network Engineering team to recommend and implement standard software solutions that meet customer needs.
• Disassemble and repair computer equipment, replacing defective parts and performing system upgrades.
• Provide proactive hands-on and remote support to end-users, prioritizing their needs effectively.

What You Will Bring:

• Associate degree or Technical School certification in Information Technology or a related field. MCSE/MCP certification preferred.
• 1-2 years of experience supporting PC hardware and operating systems, particularly HP hardware.
• CompTIA A+ and Network+ certifications are preferred, or equivalent combination of education and experience.
• Strong knowledge of IT operations best practices and project management.
• Familiarity with working in a change-controlled environment and experience supporting 24/7 operations.
• Ability to prioritize tasks, manage time efficiently, and work with minimal supervision.
• Excellent troubleshooting and problem-solving skills, with attention to detail and a focus on quality.
• Outstanding written and verbal communication skills, capable of interacting with both technical and non-technical team members.
• Ability to create and contribute to written manuals, processes, and procedures.
• Willingness to travel to support multiple pharmacy locations (10-20% travel).
• Willing to be on call once a month.

Why You’ll Love Working With Us:

At Remedi SeniorCare, we don’t just offer jobs—we offer careers where your contributions can make a real difference in the lives of seniors across the country. You’ll be part of a team that embraces innovation, collaboration, and the drive to continuously improve.

Ready to Make an Impact?

If you're looking to join a company that values your skills, supports your growth, and works together to create a healthier tomorrow, we’d love to hear from you! Apply today and start your rewarding journey with Remedi SeniorCare

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