Nurse Account Manager
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Location: Indianapolis, IN, United States
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Description
Overview
We are seeking an outgoing, experienced and highly motivated Nurse Account Manager based in Indianapolis! A rare opportunity to Join our Account Management Team, this position provides the chance to combine your long-term care clinical expertise and customer service skills as a liaison between our customers and pharmacy. Are you tired of being on-call 24/7 and providing routine weekend coverage? If so, you will want to speak with us about this unique opportunity.
Must be a RN with Long Term Care experience to be considered for this position.
Responsibilities
- Build and maintain strong working relationship with the community/facility leadership to establish customer dependency and retention
- Schedule and conduct community/facility visits in a consistent manner to monitor and support client needs
- Timely notify key pharmacy team, such as the General Manager and/or various department heads when an issue is reported/observed requiring their assistance for resolution
- Complete and submit Progress Reports
- Inform communities/facilities of new pharmacy procedures, processes, and forms, distributing new materials
- Perform routine medication audits per Account Management Best Practice Guidelines
- In-service new and transitioning facilities, providing one-to-one instruction to staff nurses
- Assist new customers with transition activities, in-servicing, initial cart set-up, emergency supply set-up, etc.
- Manage complaint investigations and resolution in concert with direct supervisor, consultant pharmacist, and pharmacy operations team members
- Assist facilities with the implementation and utilization of our customer portal MyRemedi
- Complete Customer Visit Reports, sharing with customer, per Account Management Best Practice Guidelines
Qualifications
- Registered Nurse with experience in Long-term care
- Strong leadership skills with the ability to motivate and lead, utilizing problem-solving abilities with a customer service approach
- Exceptional organizational skills, able to self-direct activities , prioritize responsibilities, and meet deadlines
- High frequency of contact with customers and employees requires excellent verbal and written communication skills, and the ability to interact positively with a professional attitude and demeanor
- Ability to travel.
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