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Nurse Account Manager - IL, IN, West OH, MO, KY

Location: Indianapolis, IN, United States

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Description

Remedi SeniorCare is hiring a Nurse Account Manager!

We are seeking an outgoing, experienced and highly motivated Nurse Account Manager based in Indianapolis!   A rare opportunity to Join our Account Management Team, this position provides the chance to combine your long-term care clinical expertise and customer service skills as a liaison between our customers and pharmacy. Are you tired of being on-call 24/7 and providing routine weekend coverage?  If so, you will want to speak with us about this unique opportunity

 

Must be a RN with Long Term Care experience to be considered for this position.

 

What we offer:

  • Flexibility to make your own schedule
  • No working on the weekends
  • Mileage reimbursement
  • Paid Time Off (for full time employees)
  • Comprehensive Medical, Vision, and Dental Insurance
  • Flexible Spending and Health Saving Accounts
  • Life insurance/Long-and Short-term disability
  • 401K plan
  • Pet Insurance and more!

What you will do:

As a Nurse Account Manager, you will be responsible for customer service activities for a group of client facilities in Illinois, Indiana, West Ohio, Missouri, and Kentucky.

Responsibilities 

      • Build and maintain strong working relationship with the community/facility leadership to establish customer dependency and retention. 
      • Schedule and conduct community/facility visits in a consistent manner to monitor and support client needs.
      • Timely notify key pharmacy team, such as the General Manager and/or various department heads when an issue is reported/observed requiring their assistance for resolution. 
      • Complete and submit Progress Reports.
      • Inform communities/facilities of new pharmacy procedures, processes, and forms, distributing new materials. 
      • Perform routine medication audits per Account Management Best Practice Guidelines. 
      • In-service new and transitioning facilities, providing one-to-one instruction to staff nurses. 
      • Assist new customers with transition activities, in-servicing, initial cart set-up, emergency supply set-up, etc.
      • Manage complaint investigations and resolution in concert with direct supervisor, consultant pharmacist, and pharmacy operations team members.
      • Assist facilities with the implementation and utilization of our customer portal MyRemedi.
      • Complete Customer Visit Reports, sharing with customer, per Account Management Best Practice Guidelines.

What you will bring:

    • Registered Nurse with experience in Long-term care
    • Strong leadership skills with the ability to motivate and lead, utilizing problem-solving abilities with a customer service approach.
    • Exceptional organizational skills, able to self-direct activities , prioritize responsibilities, and meet deadlines.
    • High frequency of contact with customers and employees requires excellent verbal and written communication skills, and the ability to interact positively with a professional attitude and demeanor.
    • Ability to travel.

 Remedi SeniorCare is one of the nation’s TOP FIVE long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.

 

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