Nurse Account Manager - IL, IN, West OH, MO, KY
This job posting is no longer active.
Location: Indianapolis, IN, United States
Description
Remedi SeniorCare is hiring a Nurse Account Manager!
We are seeking an outgoing, experienced and highly motivated Nurse Account Manager based in Indianapolis! A rare opportunity to Join our Account Management Team, this position provides the chance to combine your long-term care clinical expertise and customer service skills as a liaison between our customers and pharmacy. Are you tired of being on-call 24/7 and providing routine weekend coverage? If so, you will want to speak with us about this unique opportunity
Must be a RN with Long Term Care experience to be considered for this position.
What we offer:
- Flexibility to make your own schedule
- No working on the weekends
- Mileage reimbursement
- Paid Time Off (for full time employees)
- Comprehensive Medical, Vision, and Dental Insurance
- Flexible Spending and Health Saving Accounts
- Life insurance/Long-and Short-term disability
- 401K plan
- Pet Insurance and more!
What you will do:
As a Nurse Account Manager, you will be responsible for customer service activities for a group of client facilities in Illinois, Indiana, West Ohio, Missouri, and Kentucky.
Responsibilities
- Build and maintain strong working relationship with the community/facility leadership to establish customer dependency and retention.
- Schedule and conduct community/facility visits in a consistent manner to monitor and support client needs.
- Timely notify key pharmacy team, such as the General Manager and/or various department heads when an issue is reported/observed requiring their assistance for resolution.
- Complete and submit Progress Reports.
- Inform communities/facilities of new pharmacy procedures, processes, and forms, distributing new materials.
- Perform routine medication audits per Account Management Best Practice Guidelines.
- In-service new and transitioning facilities, providing one-to-one instruction to staff nurses.
- Assist new customers with transition activities, in-servicing, initial cart set-up, emergency supply set-up, etc.
- Manage complaint investigations and resolution in concert with direct supervisor, consultant pharmacist, and pharmacy operations team members.
- Assist facilities with the implementation and utilization of our customer portal MyRemedi.
- Complete Customer Visit Reports, sharing with customer, per Account Management Best Practice Guidelines.
What you will bring:
- Registered Nurse with experience in Long-term care
- Strong leadership skills with the ability to motivate and lead, utilizing problem-solving abilities with a customer service approach.
- Exceptional organizational skills, able to self-direct activities , prioritize responsibilities, and meet deadlines.
- High frequency of contact with customers and employees requires excellent verbal and written communication skills, and the ability to interact positively with a professional attitude and demeanor.
- Ability to travel.
Remedi SeniorCare is one of the nation’s TOP FIVE long term care pharmacies. We offer nursing homes and assisted-living facilities everything they need to provide better care to their residents by delivering highly responsive pharmacy solutions.
